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Frequently Asked Questions

The Sign-up Sheets WordPress Plugin (both Free and Pro) require a minimum version of PHP 5.5+ although it is recommended to run on PHP 7.4+ (similar to the WordPress System Requirements).

As a security best practice, we strongly recommend running a version of PHP that is currently supported by PHP so that you are able to get security patches to it if needed.

The plugin has been tested up to PHP version 8.4.

  1. Go to Sign-up Sheets > Add New
  2. Fill in your sheet title and task information, then click “Publish”
  3. Visit your sheet on the frontend. Your SEO-friendly url will be automatically created and will display below the “title” you entered. (Example: https://example.com/sheet/my-event)

You can also create a listing page of all your active sheets by adding the [sign_up_sheet] shortcode to any post or page or using the “Sign-up Sheet” Gutenberg block.

Learn more about Creating a Sign-up Sheet in our documentation section.

No. You will not lose any information and will retain all of your current sign-up sheets and sign-ups. As of version 2.3.0+ the Pro plugin runs as an add-on to the free base version.

You can learn how to upgrade from Free to Pro in our documentation. If you run into issues, check out the sign-up sheets support forum, or open a support ticket.

Yes, in Settings > Sign-up Sheets you can specify any email you want. It defaults to the email address set in Settings > General.

Learn more about confirmation email customizations.

Keep in mind that your “From” email address can impact email deliverability. If you are having trouble, you can review the Mail Sending Troubleshooting guide.

  • In the WordPress Admin, go to Settings > Sign-up Sheets
  • Under the heading “Sign-up Form” and then ”Custom fields” you will find a row of fields with headings like “Name”, “Slug”, “Type”, etc.
  • Enter the text “Comments” under the field in the Name column
  • Under Slug you can leave it blank and it will be automatically generated. Or you can enter a value you want. This is not displayed on the front-end, but just identifies the field in the database.
  • Under Type select “Textarea”
  • Leave Options blank since this is not needed for a Textarea. However, if you are adding Checkbox, Radio or Select options you can enter each new option on a new line and they will display on the front-end
  • Under Sheets you can select “All” to display this new Comments field on all sheets or select one or more existing sheets if you only want it to display for certain ones.
  • Click the “Save Changes” button at the bottom
  • Confirm by going to your sign-up sheet on the front-end and clicking the “Sign-up” link to view the form. You should now see a Comments textarea added to the bottom of the form.

Learn more about custom fields.

Custom Task Fields (on the Sign-up Sheet) are fields that appear when you create or edit a sheet in the admin on each task that you create. They are for display purposes only on the front-end.

Custom Sign-up Fields (on the Sign-up Form) are fields that the users fill out on the front-end of the form they use to sign-up for an open spot.

Learn more about custom fields

The Pro license provides you the latest version of the Pro plugin as well as 1 year of updates and support. To receive ongoing updates and support you can renew your license yearly.

If your license expires, the plugin will continue to run, but an active license is recommended to allow you access to ongoing updates and support. Updates may include new features, bug and security fixes, and improvements to keep it compatible with future versions of WordPress or other plugins and themes.

At any time, you can keep an eye on the Sign-up Sheets Pro Changelog page which lists updates that have been made for each version so you can be aware if there is anything important that you are missing by running an older version. With an active license you can also enable auto-updates to keep up the latest versions as soon as they come out.

For FREE user, please use the public Support Forum at WordPress.org.

For PRO users, please use our public Pro Support Forum or open a support ticket.

To suggest a few feature or update, please post it on our Suggestions Forum. We appreciate any and all feedback, but can’t guarantee it will make it into the next version. If you are in need a modification immediately, we are available for hire. Please contact us and we can provide a quote.

Your task date may be in the past.  Updating the task date to a future date or removing the task date will correct this. This is specific to sheets that use a date set on the task as opposed to the sheet.

Learn more about Task Dates.

It’s a simple form of captcha/spam protection.  You can replace this with a stronger version called reCAPTCHA or disable all protection by selecting “disable all captcha” within the “Captcha and Spam protection” tab under settings.

Yes.  If it’s not needed, you can remove all protection by selecting “disable all captcha” within the “Captcha and Spam protection” tab under settings. This is also available to the Free version users as of version 2.1+ of the plugin.

This is typically due to a cache issue. Learn more about caching and the Sign-up Sheets plugin

Reminder emails are only sent if someone accesses the site the day of the scheduled reminder email.  The WordPress cron depends on someone visiting the site in order to trigger the cron job.  For sites with lower traffic, it’s usually recommended they setup a more precise cron system on their web server that can run the WordPress cron in the event that no users access the site.

Learn more about Reminder Emails.

If you are concerned emails aren’t being sent at all, you can review the Mail Sending Troubleshooting guide.

Check out the Mail Sending Troubleshooting page for some details on how to debug and resolve this.

If your sheets appear missing after upgrading from a version older than version 2.1, there was likely an error during the data migration which can be corrected by re-running the data migration. Under Sign-up Sheets > Settings > Advanced, click the “Re-run v2.1 Data Migration” button.

To edit the template files, please reference the following guide: Sign-up Sheets Pro: Overriding Templates in Your Theme

You can report security bugs through the Patchstack Vulnerability Disclosure Program. The Patchstack team help validate, triage and handle any security vulnerabilities. Report a security vulnerability.

Accessibility is an essential priority, and best practices have been incorporated into the Sign-up Sheets plugin. If any issues are encountered, please report them by opening a support ticket so they can be addressed as quickly as possible.