[Fetch Designs]

Hi John,

A 500 error typically indicates a PHP error is being thrown although without know what exact error is being thrown it’s hard to determine what is causing it. I’m not aware of any existing issue that would cause this as the moment although it is possible it could be due to a conflict with the theme or another plugin specific to your setup. If you can enable WP_DEBUG, visit a sheet where you get a 500 error and then check your WordPress wp-content/debug.log file that may provide more information on the exact error that is being thrown. Depending on your server setup, you may instead need to track down a separate PHP error log that is being used which your host may be able to assist you with.

I will contact you directly to get some more specific information offline shortly to see if I can help troubleshoot this with you further.

[Fetch Designs]

Can you confirm what version of the plugin you are running? It sounds like it might be related to a conflict with an older versions of the plugin and newer versions of WordPress or PHP. If so, updating to the latest version should solve the issue.

[Fetch Designs]

Thanks, I reviewed the error details you sent and it looks like you may be running an older version of the plugin. The error you sent indicates that you are running PHP 7. The Sign-up Sheets plugin does support PHP 7 so I would recommend to upgrade to the latest version of the plugin and it should solve your issue.

[Fetch Designs]

Some of this functionality is included in more recent versions of Sign-up Sheets Pro. It will pre-populate certain fields like name and email if the user is logged in. Then, if they are logged in when they sign-up it will allow them to self-remove right from the sign-up sheet if needed. There currently isn’t a way for them to view all their sign-ups in one location, though. I will add it to the Wish List of possible future improvements, but I can’t guarantee when or if it will be included. If this is a feature you need right now, please contact me and I can provide a quote directly for including this within Sign-up Sheets Pro for you.

[Fetch Designs]

There are a couple ways to go about this…

1. You can create a WordPress user with a role of “Sign-up Manager” who will only have access to the Sign-up Sheets area of your admin to limit their access.
2. You can setup a Status E-mail under Sign-up Sheets > Settings > Status E-mail which will send out a list of all current sign-ups anytime someone signs up so the recipients will have an active list of the sign-ups when a change is made.

[Fetch Designs]

Just following up on this thread… I was able to reproduce similar behavior when running Sign-up Sheets with the Yoast SEO plugin. There is a fix which will be released with the next version of Sign-up Sheets Pro to resolve that issue as well as similar conflicts from other plugins.

[Fetch Designs]

Just an update to this support post. We were able to determine the issue was due to a conflict with the Yoast SEO plugin when the Sign-up Sheet Pro plugin has the reCAPTCHA checkbox enabled, but no keys were entered. This was causing an error when Yoast tried to output the meta description automatically based on the page content. There will be a fix for this in the next version of the plugin, but you should be able to fix by just disabling reCAPTCHA or adding the keys to prevent the error.

[Fetch Designs]

Thanks for you suggestion! This is added on the wishlist. We will update this thread if this features gets included in the plugin down the road. If you are in need of this feature ASAP, you can contact us now and request a quote to develop the feature right away for you.

[Fetch Designs]

I see how it appears the rest of theme is not rendering at all, it is just outputting signup form. This is not an issue I’ve run into before so I will need to dig in more to see how your theme is working with the plugin. I will contact you directly to try and resolve this as I will need some additional details.

[Fetch Designs]

Yes, I see it! Thanks for following up. I’ll review and get back to you on this.

[Fetch Designs]

Hi Andrew,

I was just waiting to hear back from you from my reply on if the documentation I posted on templates resolved the issue for you or if you can post a link to a page where you are experiencing the issue I can take a look and see if I can assist from this end. Just let me know.

[Fetch Designs]

It sounds like the Beaver theme may use a different page structure that isn’t compatible with the plugin. I would suggest checking out Overriding Templates in Your Theme. There is likely a fairly easy fix by just editing the “wrappers” to match whatever your theme is using. On that link, refer to the section with the heading “Most Common reason to Edit Template Files”.

If you run into issues, can you please provide a link to one of your sign-up sheet pages that has this issue and I can try and take a closer look. If you would prefer the link not display publicly in this forum, you can click the “Set as private reply” before submitting your response.

[Fetch Designs]

Are you able to check to see if there are any errors being logged when you get that error? If you have WP_DEBUG enabled in your wp-config.php file you can find this on your sever at wp-content/debug.log and then look for any reference to “sign-up-sheet”. If you find an error logged at the same time you tested editing in the admin and it failed, then can you please send me the exact error you are seeing?

It might also be helpful if you can please confirm which versions you are running of the following… WordPress, Sign-up Sheets Pro Plugin, and PHP. If it is easier, you can send us a copy of your “System Information” which is found under Sign-up Sheets > Help in your admin. You can post it as a reply in this form and just make sure to check the “Set as private reply” before submitting. Or if you prefer, you can send it through out Contact Form.

[Fetch Designs]

I responded to your direct email originally, but looks like I forgot to update the forum here so sorry for the delay on that. In answer to your question…

In the Pro version you can update the “Current Sign-up Sheets” to any text using the shortcode such as… [sign_up_sheet list_title=”Volunteer Opportunities”]

In both version, to hide that heading you can use something like the following…

.page-id-22 h2 {
display: none;
}

The .page-id-22 is an example of a class for the page you wish to suppress in my example the page id is “22” but you can update that as needed (this is a class in the tag).

There is currently no class specifically defined on that heading at the moment, but this is expected to be added in a future version of both the Free and Pro plugins.

[Fetch Designs]

You can try and debug on your end by switching back to one of the built-in themes that comes with WordPress like Twenty Twenty. If that solves the issue there is a conflict with the theme that I can look into further. If that doesn’t work, please try and disable your plugins one by one and retest until the issue is resolved. That should help identify which plugin (if any) are causing a conflict. If you have any other questions, please let me know.

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