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Hi John,
Thank you for your patience. Yes, I see your message sent yesterday in the early morning (Central time), but I was not available yesterday to review. I’m debugging now and will send you a direct message once I’ve finished.
Good news… as of version 2.1.5.3, custom fields now appear on the confirmation email as part of the existing {signup_details} email template variable.
A fix for this issue has just been publish as part of Sign-up Sheets Pro 2.1.5.3. Please update the plugin and let me know if you notice any other issues.
Thanks for the info. I’ve been able to reproduce the issue and will let you know when there is a fix released.
Thanks for reporting this. I will test to see if I can reproduce based on the information you provided and let you know if I need any further information or have a resolution. In the meantime, can you confirm what version of the Sign-up Sheets plugin you are running as well as your version of WordPress?
Hi John,
A 500 error typically indicates a PHP error is being thrown although without know what exact error is being thrown it’s hard to determine what is causing it. I’m not aware of any existing issue that would cause this as the moment although it is possible it could be due to a conflict with the theme or another plugin specific to your setup. If you can enable WP_DEBUG, visit a sheet where you get a 500 error and then check your WordPress wp-content/debug.log file that may provide more information on the exact error that is being thrown. Depending on your server setup, you may instead need to track down a separate PHP error log that is being used which your host may be able to assist you with.
I will contact you directly to get some more specific information offline shortly to see if I can help troubleshoot this with you further.
Can you confirm what version of the plugin you are running? It sounds like it might be related to a conflict with an older versions of the plugin and newer versions of WordPress or PHP. If so, updating to the latest version should solve the issue.
Thanks, I reviewed the error details you sent and it looks like you may be running an older version of the plugin. The error you sent indicates that you are running PHP 7. The Sign-up Sheets plugin does support PHP 7 so I would recommend to upgrade to the latest version of the plugin and it should solve your issue.
Some of this functionality is included in more recent versions of Sign-up Sheets Pro. It will pre-populate certain fields like name and email if the user is logged in. Then, if they are logged in when they sign-up it will allow them to self-remove right from the sign-up sheet if needed. There currently isn’t a way for them to view all their sign-ups in one location, though. I will add it to the Wish List of possible future improvements, but I can’t guarantee when or if it will be included. If this is a feature you need right now, please contact me and I can provide a quote directly for including this within Sign-up Sheets Pro for you.
There are a couple ways to go about this…
- You can create a WordPress user with a role of “Sign-up Manager” who will only have access to the Sign-up Sheets area of your admin to limit their access.
- You can setup a Status E-mail under Sign-up Sheets > Settings > Status E-mail which will send out a list of all current sign-ups anytime someone signs up so the recipients will have an active list of the sign-ups when a change is made.
Just following up on this thread… I was able to reproduce similar behavior when running Sign-up Sheets with the Yoast SEO plugin. There is a fix which will be released with the next version of Sign-up Sheets Pro to resolve that issue as well as similar conflicts from other plugins.
Just an update to this support post. We were able to determine the issue was due to a conflict with the Yoast SEO plugin when the Sign-up Sheet Pro plugin has the reCAPTCHA checkbox enabled, but no keys were entered. This was causing an error when Yoast tried to output the meta description automatically based on the page content. There will be a fix for this in the next version of the plugin, but you should be able to fix by just disabling reCAPTCHA or adding the keys to prevent the error.
Thanks for you suggestion! This is added on the wishlist. We will update this thread if this features gets included in the plugin down the road. If you are in need of this feature ASAP, you can contact us now and request a quote to develop the feature right away for you.
I see how it appears the rest of theme is not rendering at all, it is just outputting signup form. This is not an issue I’ve run into before so I will need to dig in more to see how your theme is working with the plugin. I will contact you directly to try and resolve this as I will need some additional details.
